Terms and Conditions

Welcome to Dawaiya ("Company", "we", "our", or "us"). These Terms and Conditions ("Terms") govern your use of the Dawaiya website, mobile applications, and related services (collectively, the "Platform").

By accessing or using our Platform, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please do not use our Platform.

1. Eligibility

You must be at least 18 years of age or have the consent of a parent or legal guardian to use our Platform. By using Dawaiya, you represent that you meet these eligibility requirements.

2. Our Services

Dawaiya provides an online platform that enables users to:

1. Search for medicines and healthcare products.
2. Place orders from registered pharmacies.
3. Upload prescriptions where required.
4. Track order status.
5. Receive home delivery where available.
6. Access healthcare-related information and offers.

Availability of services may vary by location.

3. User Account

You are responsible for maintaining the confidentiality of your account credentials.

You agree to:

1. Provide accurate information.
2. Keep your information updated.
3. Maintain the security of your account.
4. Notify us immediately of unauthorized use.

We reserve the right to suspend or terminate accounts that violate these Terms.

4. Prescription Medicines

Certain medicines require a valid prescription under applicable law.

By uploading a prescription, you confirm that:

1. The prescription is genuine.
2. The prescription has been issued by a licensed medical practitioner.
3. The prescription has not expired.
4. The information provided is accurate.

We reserve the right to reject orders if prescriptions are invalid, incomplete, or appear fraudulent.

5. Product Information

We strive to ensure product information is accurate; however:

1. Product images are for illustration purposes only.
2. Packaging may differ from displayed images.
3. Availability may change without notice.
4. Prices may change at any time.

Users should always read product labels and consult healthcare professionals before using medicines.

6. Orders

An order placed through Dawaiya constitutes an offer to purchase.

Orders are subject to:

1. Stock availability.
2. Prescription verification (where applicable).
3. Delivery service availability.
4. Payment verification.

We reserve the right to cancel or refuse any order.

7. Pricing

All prices displayed on the Platform are in Indian Rupees (INR) unless otherwise specified.

Applicable taxes and delivery charges may be added during checkout.

Pricing errors may occur, and we reserve the right to correct such errors before processing an order.

8. Payments

We accept payment methods made available on the Platform.

Payments are processed through secure third-party payment providers.

Dawaiya does not store complete debit or credit card information.

9. Delivery

Delivery timelines are estimates only.

Delays may occur due to:

1. Weather conditions
2. Traffic
3. Pharmacy processing time
4. Government restrictions
5. Force majeure events

Risk in the products passes to the customer upon successful delivery.

10. Cancellation

Orders may be cancelled before dispatch where permitted.

Orders involving prescription medicines may not be cancellable once verified or dispatched.

Cancellation policies may vary depending on product category.

11. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy.

Due to health and safety regulations, certain medicines and healthcare products cannot be returned once delivered unless:

1. Wrong product delivered
2. Damaged product
3. Expired product
4. Manufacturing defect

Refunds, where applicable, will be processed using the original payment method.

12. User Responsibilities

You agree not to:

1. Upload false prescriptions.
2. Use another person's account.
3. Attempt unauthorized access to our systems.
4. Interfere with Platform security.
5. Use the Platform for unlawful purposes.
6. Misrepresent your identity.

13. Intellectual Property

All content on Dawaiya, including:

1. Logos
2. Designs
3. Graphics
4. Images
5. Software
6. Databases
7. Text
8. Trademarks

is owned by or licensed to Dawaiya and protected under applicable intellectual property laws.

No content may be copied, reproduced, or distributed without prior written permission.

14. Third-Party Services

The Platform may integrate with third-party service providers including:

1. Payment gateways
2. Delivery partners
3. Pharmacy partners
4. Communication providers

We are not responsible for the services or policies of third parties.

15. Health Disclaimer

The information provided on the Platform is for informational purposes only.

It does not replace:

1. Professional medical advice
2. Diagnosis
3. Treatment

Always consult a qualified healthcare professional before taking any medicine.

In case of a medical emergency, contact your doctor or local emergency services immediately.

16. Limitation of Liability

To the maximum extent permitted by law, Dawaiya shall not be liable for:

1. Indirect damages
2. Consequential damages
3. Loss of profits
4. Business interruption
5. Data loss
6. Delayed deliveries
7. Errors caused by third-party providers

Our total liability shall not exceed the amount paid for the relevant order.

17. Indemnification

You agree to indemnify and hold harmless Dawaiya, its directors, employees, partners, and affiliates against any claims, liabilities, damages, or expenses arising from your misuse of the Platform or violation of these Terms.

18. Privacy

Your use of the Platform is also governed by our Privacy Policy.

By using Dawaiya, you consent to the collection and use of your information as described in that policy.

19. Suspension or Termination

We reserve the right to suspend or terminate access to the Platform without prior notice if:

1. These Terms are violated.
2. Fraudulent activity is detected.
3. Required by law.
4. Security concerns arise.

20. Force Majeure

We shall not be liable for delays or failures caused by events beyond our reasonable control, including natural disasters, government actions, internet failures, labor disputes, or pandemics.

21. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes shall be subject to the exclusive jurisdiction of the competent courts where Dawaiya operates or as required under applicable law.

22. Changes to These Terms

We may revise these Terms from time to time.

Updated versions will be posted on the Platform with the revised "Last Updated" date.

Continued use of the Platform after changes become effective constitutes acceptance of the updated Terms.

23. Contact Us

If you have any questions regarding these Terms and Conditions, please contact us through the contact details provided on the Dawaiya Platform.