Return Policy

At Dawaiya, we are committed to delivering quality healthcare products. Due to the nature of medicines and healthcare items, our return policy is as follows:

1. Eligible Returns

You may request a return only if:

1. You received the wrong product.
2. The product is damaged during delivery.
3. The product is expired at the time of delivery.
4. The product is defective or contaminated.

2. Non-Returnable Items

Returns will not be accepted for:

1. Opened or used medicines.
2. Prescription medicines, unless they are damaged, defective, expired, or incorrectly delivered.
3. Products with tampered or missing original packaging.
4. Products returned for reasons other than those listed above.

3. Return Request

To request a return:

1. Contact our customer support as soon as possible after receiving your order.
2. Provide your order number and clear photos of the product and packaging.
3. Our team will review your request and inform you of the next steps.

4. Return Approval

Once your return request is approved, we will arrange a replacement or process a refund, depending on the product and the issue reported.

5. Contact Us

For any questions regarding returns, please contact our customer support through the contact details provided on the Dawaiya website.