Cancellation Policy
At Dawaiya, we strive to process your orders quickly. Please read our cancellation policy below.
1. Order Cancellation
- You may cancel your order before it is confirmed or dispatched.
- Once an order has been packed or dispatched, it cannot be cancelled.
2. Prescription Orders
- Orders containing prescription medicines may be cancelled only before prescription verification.
- After a prescription has been verified and the order is processed, cancellation may not be possible.
3. Cancellation by Dawaiya
We reserve the right to cancel an order in the following situations:
- Product is out of stock.
- Invalid or incomplete prescription.
- Incorrect pricing or product information.
- Payment failure.
- Suspected fraudulent activity.
- Delivery is not available at the provided address.
4. Refund for Cancelled Orders
- If a prepaid order is successfully cancelled, the refund will be processed to the original payment method.
- Refund processing time may vary depending on your bank or payment provider.
5. Contact Us
If you wish to cancel an order or have any questions regarding cancellations, please contact our customer support through the contact details provided on the Dawaiya website.
